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1. Terms and conditions of sale
1.1. The terms and conditions of sale apply when purchasing goods and services between the buyer and the seller, hereinafter DM MARKETING OÜ, from the http://www.pprint.ee online store.
1.2. In addition to these terms and conditions, legal relations arising from purchases made from the DM MARKETING OÜ online store are governed by the Law of Obligations Act (hereinafter LOA), the Consumer Protection Act (hereinafter CPA) and other legislation in force in the Republic of Estonia.
1.3. DM MARKETING OÜ reserves the right to amend the terms and conditions of sale. Such amendments will be published on the website http://www.pprint.ee
1.4. The product images in the online store are for illustrative purposes and may differ from the actual products.
1.5. Product descriptions in the online store may contain unintentional errors.
1.6. DM MARKETING OÜ has the right to withdraw from a sales contract concluded through the online store without penalties and not deliver the ordered goods or provide the service in the following cases:
– the goods are out of stock;
– the price or characteristics of the goods have been displayed incorrectly in the online store due to a system error;
– the buyer does not meet the conditions established by DM MARKETING OÜ.
If DM MARKETING OÜ is unable to fulfil the order, DM MARKETING OÜ will contact the buyer and refund the amount paid if the buyer has already made an advance payment for the goods.
2. Prices
2.1. All prices displayed in the DM MARKETING OÜ online store are in euros (EUR) and include the applicable VAT of 24%.
2.2. A discount applies to the price of the product/products during the campaign period. Current campaigns are displayed/featured on the online store’s front page.
2.3. In the case of campaign discounts, the product’s new price is displayed on the product page.
2.4. A campaign price may also be applied by entering a discount code – in this case, the discounted price will be displayed no later than when confirming the shopping cart;
2.5. Delivery costs are added to the price according to the delivery method selected by the buyer.
2.6. Prices are valid from the placement of the order until the payment deadline for the order expires (2 days after placing the order).
2.7. Orders can be paid for, at the customer’s choice, either a) by bank transfer based on an invoice or b) by card payment through the Voog Pay Stripe payment platform.
2.8. A campaign price may also apply from a certain order amount when the customer is offered free or discounted delivery. In this case, you must select a suitable delivery method and its discounted price will be displayed no later than when confirming the shopping cart.
2.9. DM MARKETING OÜ is the controller of personal data; DM MARKETING OÜ transfers the personal data necessary for processing payments to the authorised processor Voog Pay.
3. Placing an order
3.1. Add the desired goods to the shopping cart.
3.2. To view the contents of the shopping cart, select “Checkout” at the top centre of the website.
3.3. To place the order, select your preferred delivery method for the product/products.
3.4. The contents of the shopping cart will remain unchanged even after leaving the shopping cart page.
3.5. After selecting the delivery method, confirm “I agree to the general terms and refund policy” and then select “Checkout”.
3.6. After entering the information, select “Order overview”.
3.7. If you have a discount code (percentage discount on the shopping cart, free delivery, fixed discount amount, etc.), to receive the discount, select “Did you receive a voucher or coupon?” on the order overview page, enter the discount code and click “Apply”. Different discount codes are subject to different terms, which are always specified in the campaign terms — please review them carefully.
3.8. To confirm the order, select a suitable payment method: a) payment by invoice b) card payment through the Voog Pay Stripe payment platform.
3.9. Orders placed in the DM MARKETING OÜ online store are processed on working days Mon–Fri from 09:00 to 14:00. If an order is placed on Friday after 14:00, the order will be processed on the following Monday.
4. Entry into force of the sales contract
4.1. Under the contract of sale, DM MARKETING OÜ undertakes to transfer to the buyer existing goods, goods to be manufactured or goods to be acquired by DM MARKETING OÜ in the future and to enable the transfer of ownership to the buyer. The buyer undertakes to pay DM MARKETING OÜ the amount shown on the invoice issued for the goods and to accept the goods.
4.2. Orders that have not been paid for will be cancelled 5 days after the order is placed.
4.3. The sales contract enters into force after the payment made by the buyer has been received in the bank account of DM MARKETING OÜ.
5. Delivery
5.1. After the sales contract enters into force, the goods can be received in three ways:
5.1.1. The goods will be sent to the OMNIVA parcel machine in Estonia specified in your order (read more under “Delivery”);
5.1.2. The goods will be delivered by courier to the selected address within mainland Estonia.
5.1.3. The goods can be collected in person by prior arrangement.
5.2. Domestic shipments generally reach the destination specified by the buyer within 2–4 working days after the sales contract enters into force.
5.3. The delivery times displayed on the DM MARKETING OÜ online store website apply from the moment the order amount is received in the online store’s bank account.
5.4. To ensure delivery without delays, care must be taken to provide accurate and valid delivery information when placing the order.
5.5. DM MARKETING OÜ is not responsible for delays in the delivery of goods if the goods have been handed over to the logistics partners on time, but the delivery delay is caused by circumstances that DM MARKETING OÜ could not influence or foresee.
5.6. In exceptional cases, DM MARKETING OÜ has the right to deliver the goods within up to 45 calendar days.
6. Right of withdrawal
6.1. After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days. The right of withdrawal does not apply if the buyer is a legal entity. The 14-day right of withdrawal does not apply to legal entities.
6.2. The returned product must be complete (including the product packaging and all items originally included in the product packaging, etc.). If the product was purchased as part of a campaign in which another product was included with the goods, you must return the entire set (i.e. all products).
6.3. If the condition of the returned goods has deteriorated, the buyer is responsible for any reduction in value caused by using the item. To determine the nature, characteristics and functioning of the goods, the buyer should handle and use the item only in the same way as would normally be permitted in a shop.
6.4. To return the goods, a free-form withdrawal statement must be submitted and sent to (info@dmm.ee) no later than 14 days after receiving the goods.
6.5. The buyer must return the goods within 14 days after submitting the statement or provide proof that the goods were handed over to a logistics company within the aforementioned period.
6.6. Upon receiving the withdrawal statement, DM MARKETING OÜ will refund the buyer immediately, but no later than within 14 days, all payments received from the buyer under the contract, including the delivery costs of the item used by the buyer, except where the buyer has expressly selected a delivery method other than the least expensive standard delivery method offered by DM MARKETING OÜ, in which case DM MARKETING OÜ is not required to refund the buyer the costs exceeding the costs associated with the standard delivery method.
7. Force majeure
7.1. DM MARKETING OÜ is not responsible for damage caused to the Customer or for delays in the delivery of goods if the damage or delay in the delivery of goods is caused by circumstances that DM MARKETING OÜ could not influence or foresee.
8. Processing of personal data
8.1. By entering information in the online store and providing the corresponding confirmation, the buyer grants the right to collect and process the buyer’s personal data (name, contact telephone number, parcel delivery and/or home address, email address) and to transfer personal data to logistics partners for the delivery of the goods.
8.2. DM MARKETING OÜ has the right to use the buyer’s contact details to send advertising and other information to the buyer.
8.3. The buyer has the right at any time to prohibit the collection and use of their personal data, except where this is necessary for collecting a claim arising from the contract or for delivering the goods.
8.4. Encrypted data communication with banks when paying for purchases ensures the security of the buyer’s personal banking details, and the online store has no access to them.
9. Procedure for submitting complaints
9.1. DM MARKETING OÜ is responsible for any non-conformity or defect in the goods sold to the buyer that existed at the time the goods were handed over and becomes apparent within two years after the goods were handed over to the buyer. During the first six months after the goods were handed over to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of DM MARKETING OÜ to rebut this presumption.
9.2. DM MARKETING OÜ is responsible for any non-conformity or defect in the goods sold to the buyer that existed at the time the goods were handed over.
9.3. If a defect becomes apparent, the buyer has the right to contact DM MARKETING OÜ within two months by sending an email to (info@dmm.ee) or calling: +372 5633 2266.
9.4. DM MARKETING OÜ is not responsible for defects that have arisen after the goods were handed over to the buyer.
9.5. If goods purchased from the DM MARKETING OÜ online store have defects for which DM MARKETING OÜ is responsible, DM MARKETING OÜ will repair or replace the defective goods. If the goods cannot be repaired or replaced, DM MARKETING OÜ will refund the buyer all payments associated with the sales contract.
9.6. DM MARKETING OÜ will respond to a complaint submitted by a consumer in writing or in a format that can be reproduced in writing within 15 days.
10. Dispute resolution
10.1. If the buyer has any complaints regarding DM MARKETING OÜ, they must be sent by email to
(support@dmm.ee) or by calling: +372 5633 2266. If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Committee. The terms of the procedure can be reviewed and an application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store. The buyer’s complaint will be reviewed by the committee free of charge.
The buyer may contact the European Union’s online dispute resolution platform, which is available here.
Sales & return policy
These terms and conditions of sale govern the terms between the customer and the seller when purchasing from the pprint.ee online store.
1. Terms and conditions of sale
1.1. The terms and conditions of sale apply when purchasing goods and services between the buyer and the seller, hereinafter DM MARKETING OÜ, from the http://www.pprint.ee online store.
1.2. In addition to these terms and conditions, legal relations arising from purchases made from the DM MARKETING OÜ online store are governed by the Law of Obligations Act (hereinafter LOA), the Consumer Protection Act (hereinafter CPA) and other legislation in force in the Republic of Estonia.
1.3. DM MARKETING OÜ reserves the right to amend the terms and conditions of sale. Such amendments will be published on the website http://www.pprint.ee
1.4. The product images in the online store are for illustrative purposes and may differ from the actual products.
1.5. Product descriptions in the online store may contain unintentional errors.
1.6. DM MARKETING OÜ has the right to withdraw from a sales contract concluded through the online store without penalties and not deliver the ordered goods or provide the service in the following cases:
– the goods are out of stock;
– the price or characteristics of the goods have been displayed incorrectly in the online store due to a system error;
– the buyer does not meet the conditions established by DM MARKETING OÜ.
If DM MARKETING OÜ is unable to fulfil the order, DM MARKETING OÜ will contact the buyer and refund the amount paid if the buyer has already made an advance payment for the goods.
2. Prices
2.1. All prices displayed in the DM MARKETING OÜ online store are in euros (EUR) and include the applicable VAT of 24%.
2.2. A discount applies to the price of the product/products during the campaign period. Current campaigns are displayed/featured on the online store’s front page.
2.3. In the case of campaign discounts, the product’s new price is displayed on the product page.
2.4. A campaign price may also be applied by entering a discount code – in this case, the discounted price will be displayed no later than when confirming the shopping cart;
2.5. Delivery costs are added to the price according to the delivery method selected by the buyer.
2.6. Prices are valid from the placement of the order until the payment deadline for the order expires (2 days after placing the order).
2.7. Orders can be paid for, at the customer’s choice, either a) by bank transfer based on an invoice or b) by card payment through the Voog Pay Stripe payment platform.
2.8. A campaign price may also apply from a certain order amount when the customer is offered free or discounted delivery. In this case, you must select a suitable delivery method and its discounted price will be displayed no later than when confirming the shopping cart.
2.9. DM MARKETING OÜ is the controller of personal data; DM MARKETING OÜ transfers the personal data necessary for processing payments to the authorised processor Voog Pay.
3. Placing an order
3.1. Add the desired goods to the shopping cart.
3.2. To view the contents of the shopping cart, select “Checkout” at the top centre of the website.
3.3. To place the order, select your preferred delivery method for the product/products.
3.4. The contents of the shopping cart will remain unchanged even after leaving the shopping cart page.
3.5. After selecting the delivery method, confirm “I agree to the general terms and refund policy” and then select “Checkout”.
3.6. After entering the information, select “Order overview”.
3.7. If you have a discount code (percentage discount on the shopping cart, free delivery, fixed discount amount, etc.), to receive the discount, select “Did you receive a voucher or coupon?” on the order overview page, enter the discount code and click “Apply”. Different discount codes are subject to different terms, which are always specified in the campaign terms — please review them carefully.
3.8. To confirm the order, select a suitable payment method: a) payment by invoice b) card payment through the Voog Pay Stripe payment platform.
3.9. Orders placed in the DM MARKETING OÜ online store are processed on working days Mon–Fri from 09:00 to 14:00. If an order is placed on Friday after 14:00, the order will be processed on the following Monday.
4. Entry into force of the sales contract
4.1. Under the contract of sale, DM MARKETING OÜ undertakes to transfer to the buyer existing goods, goods to be manufactured or goods to be acquired by DM MARKETING OÜ in the future and to enable the transfer of ownership to the buyer. The buyer undertakes to pay DM MARKETING OÜ the amount shown on the invoice issued for the goods and to accept the goods.
4.2. Orders that have not been paid for will be cancelled 5 days after the order is placed.
4.3. The sales contract enters into force after the payment made by the buyer has been received in the bank account of DM MARKETING OÜ.
5. Delivery
5.1. After the sales contract enters into force, the goods can be received in three ways:
5.1.1. The goods will be sent to the OMNIVA parcel machine in Estonia specified in your order (read more under “Delivery”);
5.1.2. The goods will be delivered by courier to the selected address within mainland Estonia.
5.1.3. The goods can be collected in person by prior arrangement.
5.2. Domestic shipments generally reach the destination specified by the buyer within 2–4 working days after the sales contract enters into force.
5.3. The delivery times displayed on the DM MARKETING OÜ online store website apply from the moment the order amount is received in the online store’s bank account.
5.4. To ensure delivery without delays, care must be taken to provide accurate and valid delivery information when placing the order.
5.5. DM MARKETING OÜ is not responsible for delays in the delivery of goods if the goods have been handed over to the logistics partners on time, but the delivery delay is caused by circumstances that DM MARKETING OÜ could not influence or foresee.
5.6. In exceptional cases, DM MARKETING OÜ has the right to deliver the goods within up to 45 calendar days.
6. Right of withdrawal
6.1. After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days. The right of withdrawal does not apply if the buyer is a legal entity. The 14-day right of withdrawal does not apply to legal entities.
6.2. The returned product must be complete (including the product packaging and all items originally included in the product packaging, etc.). If the product was purchased as part of a campaign in which another product was included with the goods, you must return the entire set (i.e. all products).
6.3. If the condition of the returned goods has deteriorated, the buyer is responsible for any reduction in value caused by using the item. To determine the nature, characteristics and functioning of the goods, the buyer should handle and use the item only in the same way as would normally be permitted in a shop.
6.4. To return the goods, a free-form withdrawal statement must be submitted and sent to (info@dmm.ee) no later than 14 days after receiving the goods.
6.5. The buyer must return the goods within 14 days after submitting the statement or provide proof that the goods were handed over to a logistics company within the aforementioned period.
6.6. Upon receiving the withdrawal statement, DM MARKETING OÜ will refund the buyer immediately, but no later than within 14 days, all payments received from the buyer under the contract, including the delivery costs of the item used by the buyer, except where the buyer has expressly selected a delivery method other than the least expensive standard delivery method offered by DM MARKETING OÜ, in which case DM MARKETING OÜ is not required to refund the buyer the costs exceeding the costs associated with the standard delivery method.
7. Force majeure
7.1. DM MARKETING OÜ is not responsible for damage caused to the Customer or for delays in the delivery of goods if the damage or delay in the delivery of goods is caused by circumstances that DM MARKETING OÜ could not influence or foresee.
8. Processing of personal data
8.1. By entering information in the online store and providing the corresponding confirmation, the buyer grants the right to collect and process the buyer’s personal data (name, contact telephone number, parcel delivery and/or home address, email address) and to transfer personal data to logistics partners for the delivery of the goods.
8.2. DM MARKETING OÜ has the right to use the buyer’s contact details to send advertising and other information to the buyer.
8.3. The buyer has the right at any time to prohibit the collection and use of their personal data, except where this is necessary for collecting a claim arising from the contract or for delivering the goods.
8.4. Encrypted data communication with banks when paying for purchases ensures the security of the buyer’s personal banking details, and the online store has no access to them.
9. Procedure for submitting complaints
9.1. DM MARKETING OÜ is responsible for any non-conformity or defect in the goods sold to the buyer that existed at the time the goods were handed over and becomes apparent within two years after the goods were handed over to the buyer. During the first six months after the goods were handed over to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of DM MARKETING OÜ to rebut this presumption.
9.2. DM MARKETING OÜ is responsible for any non-conformity or defect in the goods sold to the buyer that existed at the time the goods were handed over.
9.3. If a defect becomes apparent, the buyer has the right to contact DM MARKETING OÜ within two months by sending an email to (info@dmm.ee) or calling: +372 5633 2266.
9.4. DM MARKETING OÜ is not responsible for defects that have arisen after the goods were handed over to the buyer.
9.5. If goods purchased from the DM MARKETING OÜ online store have defects for which DM MARKETING OÜ is responsible, DM MARKETING OÜ will repair or replace the defective goods. If the goods cannot be repaired or replaced, DM MARKETING OÜ will refund the buyer all payments associated with the sales contract.
9.6. DM MARKETING OÜ will respond to a complaint submitted by a consumer in writing or in a format that can be reproduced in writing within 15 days.
10. Dispute resolution
10.1. If the buyer has any complaints regarding DM MARKETING OÜ, they must be sent by email to
(support@dmm.ee) or by calling: +372 5633 2266. If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Committee. The terms of the procedure can be reviewed and an application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store. The buyer’s complaint will be reviewed by the committee free of charge.
The buyer may contact the European Union’s online dispute resolution platform, which is available here.
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